Warranty Terms and Conditions
1) Acerpure India CE Private Limited guarantees the product purchased by you to be free from defects resulting from use of faulty parts or poor workmanship during its manufacture subject to terms of the limited Extended warranty (warranty) given below.
a) Acerpure India CE Private Limited will repair or replace any defective spare parts for free ( if the product is under warranty period) and correct the problem resulting from electronic failure. Acerpure India CE Private Limited reserves the right to use reconditioned spare parts with performance parameters equal to those of new spare parts in connection with any services performed under Acerpure India CE Private Limited under limited warranty.
b) All Acerpure India CE Private Limited options/upgrades within the product purchased or later will be governed by the warranty policy of Acerpure India CE Private Limited. Any option purchase beyond the standard warranty of the product will be under 90 days of warranty from the date of its proof of purchase.
2) Warranty Services :
a) Customer to provide the Original customer Invoice (Proof of Purchase) & Extended Warranty Certificate to the Call Centre and ASC (Authorized Service Centre) in order to enjoy these benefits of Extended Warranty Protection.
b) The additional warranty shall be same as the default warranty comes with the product RTB or onsite product warranty as shipped by Acerpure India CE Private Limited.
c) For any product of Acerpure , kindly connect with our Smart Call Centre at 080-62346677 or write an email to us at acerpure.india@acer.com
d) Additional Warranties are valid only in India.
e) Extended Warranty is model specific and needs to be purchased with reference to the applicable approved list ( available website ).
f) Wherever the stocks not pertaining to current month are being sold, the EUP applicable for the respective month to be adopted by the channel partner without violating the MRP declared in the Extended price-list that is being sold.
g) Extended Warranty Extension Prices are Exclusive of Service Tax (Please Note : MRP indicated are highest Values. EUP plus local taxes should not exceed MRP declared in the price-list).
h) For warranty and support details please visit our website https://www.acerpure.com/in
3) Warranty shall be rendered null and void if:
a) The product is physically damaged.
b) The product is modified, maintained or repaired by a party not authorized by Acerpure India.
c) The product is becomes faulty or damaged due to improper electrical supply.
d) The model number, serial number or warranty stickers have been removed or tempered with.
e) A non-Acerpure India certified product are added to original products.
4) Warranty Limitations:
a) Warranty is not transferable from one user or customer to another after resale or transfer of ownership of Acerpure Products.
b) Warranty does not cover the replacement of the product as a unit.
c) The warranty does not cover refund of money.
d) Acerpure India or Its Authorized Service Providers will not be responsible for loss of data stored in the product storage under any circumstances.
e) Customers should take data backups before handing over the product for service.
f) All third party accessories or peripherals, whether purchased as a part of the Acerpure product or bundled with it, normally come with the prevailing suppliers warranty and Acerpure India does not provide a separate warranty for such products.
5) Warranty does not apply to the following :
a) All plastic parts, chassis, hinges and cosmetic parts
b) Internal and external damages in the screen.
c) Key top damages in remote.
d) Motherboard and other component failures due to liquid/water spillage.
e) Motherboard with Pin Bent / Broken / Broken DC connector or Burnt near the Ports (e.g. USB, Modem, LAN Port, Memory socket)
f) Manuals, Power cord, Cables, Carry case
g) Software, Virus, Non factory preloaded OS support.
h) Physically damaged, burnt or spare parts exposed to unnatural weather or water/ corrosive liquids.
i) Damages caused due to natural calamities/hazards, civil disturbances, riots.
j) Battery
k) Remote control.
l) Theft and burglary
6) DOA Policy will be applicable as per the Product Warranty policy
7) Except for the warranties set forth herein, Acerpure India disclaims all other warranties, express or implied or statutory, including, but not limited to the implied warranties or merchantability or fitness for particular purpose. Any implied warranties that may be imposed by applicable law are limited to the duration of this limited warranty. In no event shall Acerpure India be liable for any incidental, special or consequential damages, consequential human injury or loss, including, but not limited to loss of business, profits, data or use whether in an action or tort or bases on warranty arising out of or in connection with the use or performance of the product or any Acerpure supplied software which accompanies the product even if Acerpure has advised of the possibility of such damages.
8) The customer agrees that repair or replacement of spares parts, as applicable, under the warranty services described herein are sole and exclusive remedies with respect to any breach of Acerpure CE India Pvt Ltd set forth herein.
9) If any provision of this limited warranty is judged to be unenforceable or illegal, the continuation of the other provisions will not be affected. This warranty will also not affect the customers statutory right under the applicable Indian laws.